All orders are processed within 1-2 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email with as many details as possible and we’ll try our best to help.



Enjoy FREE SHIPPING within the contiguous U.S.

Once picked up and scanned in by our carrier, transit times range 3-10 business days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.

Once shipped, an order’s tracking information is outside of our control, and as much as we’d like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.



We ask that you please apply our 1-2 business day window for processing to plan accordingly.

This is our carrier’s shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at



If you’re not 100% satisfied with one of your Scents By Stacey candles, we would love to help make that right! Please contact our Customer Care team at within 10 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you’re experiencing an issue with a product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued or end of season items are not eligible for returns or exchanges. To be eligible for a return, your item must be unused (Must be in New Condition. Example: Candle can’t be burnt.) and in its original packaging. If your return is accepted, we’ll send you instructions on how and where to send your package.